Frequently Asked Questions
If you have a question, the answer is probably here. If not, please contact us by clicking here.
How long does it take to receive an order?
Our average delivery times range from 4 to 7 business days, and for some products we can deliver in less than a week. To avoid high storage and labor costs, we work directly with our producers, without intermediaries. This allows us to offer you very competitive prices compared to what you would find in a physical store.
What are the delivery costs?
We ship worldwide, and our shipping costs are free in mainland France from 100€ of purchase.
Who delivers my perfume and what are the delivery times?
Your perfume will be delivered via your local post office, in accordance with their terms and conditions.
What if there is no one at home?
Don't worry, your items will be dropped off in your mailbox if they are small enough. Otherwise, the package will be dropped off at your post office, where you can pick it up.
I entered the wrong delivery address, what should I do?
If your order has not yet been dispatched, please contact us immediately and we will be happy to update your details. Furthermore, as per our terms and conditions, once an order has left our warehouse, no changes can be made.
Is your website secure?
This site is 100% secure. In fact, you could even say it's 300% secure. Here's why:First of all, the site you're visiting is on an HTTPS server (the little green padlock to the left of the URL of this page is there to remind you). On this site, ALL PAGES are secure and cannot be hacked or attacked by malware.Finally, for payment, we use Stripe, the benchmark in secure transactions on the Internet.In short, you place your order in complete security.
What payment methods are available?
You can currently pay by credit card and Paypal on our website. We do not accept bank checks, wire transfers or cash on delivery.
